Technical Support Coordinator

 
Created
4/28/2021
Location
Houston, Texas
Provides technical assistance and training to customers.

ESSENTIAL FUNCTIONS

  • Provide client support and resolve technical issues via E-Mail, phone and other electronic medium.
  • Configuration of client's equipment.
  • Organize client software and various server applications.
  • Provide training to clients in the use of systems and applications as related to their position.
  • Maintain a general understanding of Operating Systems and application operations related to company offered services.
  • Identify and correct or advise, on operational issues in client computer systems, networks, labs, and multi-media equipment.
  • Perform creation of new accounts using company provide software tools.
  • Monitor and support hardware related issues.

The list of essential functions is not exhaustive and may be supplemented.

MINIMUM QUALIFICATIONS

  • Certificate from a college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. 
  • Knowledge of Information Systems; Database software; Internet software and Word Processing/Email software. 
  • Verbal and written communication skills.  
  • Technical aptitude and ability to research and solve issues independently.
  • Ability to maintain confidentiality with sensitive and internal information. 
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