Student Success Specialist - Online Education

 
Created
7/30/2020
Location
Tucson, Arizona
Provide support and assistance for the Online Student Success Departments

THIS IS NOT A REMOTE POSITION

THIS POSITION WILL BE BASED OUT OF THE 

TUCSON CORPORATE OFFICE

ESSENTIAL FUNCTIONS

  • Assist the Office of the Registrar with scheduling courses, registering enrollments, billing, transcript processing, education verification, records maintenance and other key functions as needed.
  • Assist the Student Services department with student reach-outs and sending correspondence to students; advising and coaching as needed.
  • Assist the Student Services department by monitoring student reports regarding academic progress, attendance, and records maintenance. Assist with report building and report maintenance.
  • Assist the Career Services department with commencement ceremony tasks, correspondence to current students and graduates, job board and records maintenance.
  • Provide support to online students by guiding them to the proper personnel to resolve issues and challenges.
  • Assist Student Success departments with administrative tasks and academic processing while adhering to all FERPA requirements.
  • Assist the Student Success departments with online student activities, workshops, new initiatives, surveys and data collection.
  • Assist the Student Success departments with building and maintaining a calendar of events.

The list of essential functions is not exhaustive and may be supplemented.

 

MINIMUM QUALIFICATIONS

  • Associates degree required.
  • A minimum of 2 years of experience with Registrar and student services functions; post-secondary student experience preferred.
  • Excellence in verbal and written communications.
  • Excellence with critical thinking, problem solving, and decision making
  • Familiarity with Student Information Systems like Banner, CampusVue, Peoplesoft and online education platforms such as WebCT or Blackboard preferred. Experience using Microsoft Word, Excel and PowerPoint required.
  • Any equivalent combination of training, education or experience that meets the minimum qualifications can be considered
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