Online Student Services Advisor | Hybrid in Tucson, AZ

The Online Student Services Advisor ensures students' academic success and overall well-being. This position supports online students in achieving their educational goals through skilled advising and collaborative support efforts.

This is a hybrid position in Tucson, AZ.

ESSENTIAL FUNCTIONS:

• Provide excellent customer service to students while supporting the Online Student Services Coordinators and the Online Student Success Manager with daily initiatives.
• Work in partnership with Student Services Coordinators to advise, coach, encourage, and inspire students throughout the life cycle of their program.
• Monitor, update, and analyze student progress for attendance and academic progress daily.
• Monitor persistence and contribute to positive outcomes.
• Assist students with navigating resources within the Portal, the Student Center, and the LMS. Identify challenges and work with students to help them succeed.
• Proactively connect and communicate effectively with students.
• Correspond professionally and empathically while adhering to all FERPA requirements and documenting all student communication.
• Process Change of Status forms for all cancel-from-actives, conducts, leaves-of-absence (LOAs), withdrawals, and terminations. Track, monitor, and facilitate documents for re-enrollments.
• Assist online students with the proper personnel to resolve issues and challenges.
• Complete welcome calls and oversee the re-enrollment process. Participate in re-enrollment meetings and co-facilitate department/interdepartmental meetings.
• Acquire and broaden a clear understanding of policies and procedures and program-specific requirements. Establish a practical knowledge of accreditation standards.
• Assist and contribute to building and managing online resources and student success tools.
• Assist in planning and implementing student activities (such as commencement). Assist and contribute to new student initiatives, workshops, surveys, and success programs.
• Assist with building and maintaining a calendar of events for compliance-related topics and events to promote a strong online community.
• Provides proactive support for a successful and empowering learning experience with a diverse population of adult learners.
• The list of essential functions is not exhaustive and may be supplemented.
• Additional related duties may be assigned.

 CORE COMPETENCIES:

• Communication and Interpersonal
• Customer Service Excellence
• Cultural Competency
• Technology
• Ethical Decision-Making
• Analytical and Problem-Solving Skills
• Knowledge of Policies and Procedures

SUPERVISORY DUTIES:

• None

MINIMUM QUALIFICATIONS:

• Associate degree in counseling, psychology, sociology, education, or a related field from an institution accredited by the U.S. Secretary of Education or the Council for Higher Education Accreditation.
• At least two (2) years of experience advising students or in a student services role.
• Functional knowledge of Microsoft Office Suite and/or Google Workspace, video-conferencing tools, and computer and internet applications.
• Proficient in Student Information Systems such as Benner, CampusNexus, and/or Salesforce.
• Proficient in Learning Management Systems such as Canvas and Blackboard.
• Any equivalent combination of training, education, or experience that meets the minimum qualifications.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in counseling, psychology, sociology, education, or a related field from an institution accredited by the U.S. Secretary of Education or the Council for Higher Education Accreditation.
• Three (3) or more years of experience in a student services role servicing adult learners in a post-secondary setting.

REQUIRED LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• None