Admissions Representative - Online Education

 
Created
1/15/2021
Location
Mesa, Arizona
Coordinate the admissions process to ensure enrollments in the various academic programs and provide continuous advisement to prospective students.

THIS IS NOT A REMOTE POSITION
THIS POSITION WILL BE BASED OUT OF THE

MESA CORPORATE OFFICE

ESSENTIAL FUNCTIONS

  • Collaborate with the Online Admissions Manager and the Corporate Director of Admissions to ensure new student targets are met.
  • Advise the Online Admissions Manager and the Corporate Director of Admissions of relevant activities and issues.
  • Ensure compliance with all standards of PMI including all federal and state laws and accreditation requirements.
  • Initiate contact with prospective students via software, phone, email, text and other communication mediums to provide proactive guidance, support and ongoing follow-up.
  • Maintain regular contact with applicants through exceptional communication from the beginning of the enrollment process to the second week of class.
  • Facilitate the applicant’s chosen educational pathway by guiding applicant through the admissions process. 
  • Interview prospective students interested in attending a career program in accordance with established guidelines.
  • Answer incoming phone calls and respond to Web/Email inquiries.
  • Explain academic programs and answer inquires regarding applications, enrollment and courses.
  • Utilize reports and tracking tools to assess individual progress against key performance indicators, (i.e., student contacts, interviews, admissions application processing, completion of student retention activities, and student outreach).
  • Input information into a database and follow-up with applicants to update statuses.
  • Coordinate campus tours.
  • Contact prospective students to inform them of future openings for classes.
  • Advise students of the various programs and facilitate resolutions to problems on an ongoing basis.
  • Coordinate required assessment tests, review results and determine ability to benefit with independent test administrator.
  • Collaborate with the Financial Aid staff to determine eligibility and a start date for students.
  • Analyze statistics such as enrollments, starts, follow-ups and marketing data.
  • Set and monitor applicant expectations throughout the admissions process and promote effective communication between financial aid, student outreach, and other departments to ensure a seamless experience from applicant to new student.
  • Attend job fairs, career fairs and make high school visits to represent Pima and to recruit prospective students.
  • Participate in evening and weekend work rotations for the Admissions department, as requested.
  • Demonstrate and promote high ethical standards set by Pima Medical Institute, the Department of Education, accreditation, and regulatory bodies.
  • Prioritize and manage time to achieve monthly goals on a consistent basis.
  • Facilitate and contribute to strong, positive relationships within the team, department, and inter-departmentally.
  • Embrace innovation, change in a fast-paced environment, and adjust priorities as needed.
  • Be receptive to coaching and feedback, demonstrating the desire to achieve and exceed goals.

The list of essential functions is not exhaustive and may be supplemented.

MINIMUM QUALIFICATIONS

  • Bachelor’s degree preferred.
  • Bilingual – Spanish Preferred
  • Three (3) years of education sales/admissions and recruitment experience. 
  • Private, proprietary school experience preferred. 
  • Verbal and written communication skills.  
  • Knowledge of problem solving, conflict resolution, and delivering customer satisfaction.
  • Ability to build and sustain trusting relationships
  • Any equivalent combination of training, education or experience that meets the minimum qualifications.
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