Admissions Support Center Specialist

 
Created
7/2/2021
Location
Mesa, Arizona
The Admissions Support Center (ASC) specialist works in a fast paced and dynamic environment, is responsible for supporting PMI’s branch campuses by setting appointments for prospective students to discuss their education objectives.

ESSENTIAL FUNCTIONS

  • Serve as the first point of contact for all prospective student inquiries for all Pima Medical campuses, programs and departments.
  • Provide excellent customer service to all callers to the Admissions Support Center.
  • Conduct outreach to prospective students via outbound calls, short message service (SMS) and email.
  • Connect with prospective students to discover their interests and schedule interview appointments for them to meet with an Admissions Representative.
  • Maintain product knowledge and compliance when answering questions or providing information to prospective students.
  • Maintain campus admissions calendars and reschedule appointments as needed to ensure appointment accuracy.
  • Maintain detailed computer records of all telephone calls and inquiries received and correspondence made. Add leads into student contact system.
  • Maintain the lead management system for record keeping and reports.
  • Achieve daily productivity benchmarks for total calls and appointments.
  • Review weekly and monthly reports for all appointments, leads, and interviews to ensure benchmarks are met.
  • Contact no shows, re-inquiries or potential students to encourage them to reschedule their interview appointment.

The list of essential functions is not exhaustive and may be supplemented.

MINIMUM QUALIFICATIONS

  • High school diploma or equivalent education required.  Associate or Bachelor degree preferred.
  • Two (2) years of call center, administrative or customer service experience required.
  • Sales or Admissions/Higher Education experience preferred. 
  • Experience using a contact management database preferred.
  • Excellent verbal and written communication skills.
  • Availability to work a flexible schedule to include an occasional Saturday.
  • Any equivalent combination of training, education or experience that meets the minimum qualifications.
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