Student Services Coordinator
Student Success Coordinator
Location: Tucson, AZ (Tucson Campus) | On-Site
Type: Full-Time | Salaried Exempt
Schedule: Monday – Friday | 8:00 AM – 5:00 PM (Occasional evening coverage as needed)
Department: Student Services
Compensation: $58,625 – $73,280 per year
Position Summary
Are you a leader who believes that every student, when supported, can overcome any obstacle to achieve their dreams? At the heart of our mission is a relentless focus on student success, and we are looking for a dynamic leader to join our Tucson campus team as a Student Champion.
In this pivotal role, you will be the key to helping students break through personal and academic barriers. You won't just manage academic progress; you will be a trusted advisor, a compassionate problem-solver, and a vital link to essential community resources. You will empower students by connecting them with support for everything from tutoring to housing, childcare, and financial aid, ensuring that life's challenges don't stand in the way of their education.
Key Responsibilities
Student Progress & Academic Monitoring:
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Progress Analysis: Analyze academic and attendance reports to ensure students maintain Satisfactory Academic Progress (SAP).
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Academic Advising: Advise students regarding academic performance, attendance concerns, and programmatic requirements.
Student Support & Personal Advocacy:
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Resource Connection: Connect students with internal and external support services, including tutoring, childcare agencies, housing assistance, and financial resources.
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Personal Support: Assist students in navigating personal challenges that impact their educational persistence and success.
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Digital Support: Guide students through navigating campus electronic resources, student portals, and learning tools.
Administrative, Compliance & Discipline Management:
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Status Processing: Process Change of Status forms for reschedules, SAP warnings, attendance/conduct alerts, Leaves of Absence (LOAs), withdrawals, and terminations.
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Compliance & Policy: Ensure strict compliance with applicable Federal, State, and accreditation regulations, serving as a campus resource for institutional policies.
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Conflict Resolution: Resolve student conflicts, address conduct issues, and enforce disciplinary procedures when necessary.
Collaboration, Engagement & Onboarding:
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Cross-Departmental Alignment: Collaborate with Admissions, Financial Aid, Career Services, and Faculty to address student needs holistically.
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Orientation & Events: Lead and coordinate New Student Orientation programs; assist the Campus Director in planning student appreciation, graduations, and monthly recognition events.
Minimum Requirements
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Education: Bachelor’s degree preferred (or equivalent combination of training, education, and experience).
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Experience: Three (3) years of experience advising students in a post-secondary education environment.
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Leadership Skills: Previous supervisory or management experience preferred.
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Technical & Mathematical Aptitude: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), student databases, basic mathematics, and digital communication platforms.
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Soft Skills: Exceptional verbal and written communication skills; strong interpersonal, conflict resolution, and active listening abilities.
Compensation & Employee-Owner Benefits
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Salary Range: $58,625 to $73,280 per year.
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Employee Ownership: Employee Stock Ownership Plan (ESOP).
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Retirement: 401(k) Plan with up to a 10% Employer Match.
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Health & Wellness: Comprehensive Medical, Dental, and Vision coverage, plus Health & Wellness Program and Employee Assistance Program (EAP).
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Time Off & Support: Paid Tim