Student Services Coordinator
Location: Denver Campus (On-Site)
Schedule: Monday - Friday, 8:00 AM - 5:00 PM (with one late evening per week, 10:00 AM - 7:00 PM)
Annual Salary Range: $64,490 - $80,610
Reports To: Campus Director
Are you a counselor, case manager, or social services professional passionate about guiding individuals toward success?
Join our Denver campus as a Student Services Coordinator, where you will serve as the primary advocate and support for our students. This role is ideal for a professional with a background in therapy, social work, or case management who is skilled at holistic assessment, proactive intervention, and resource navigation. You will be essential in fostering student retention, well-being, and achievement by addressing academic, personal, and systemic barriers.
Key Responsibilities:
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Student Case Management & Advising: Proactively monitor student attendance and academic progress. Provide one-on-one advising to guide students through challenges, develop success plans, and connect them with internal and community resources.
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Crisis Intervention & Support: Serve as a first point of contact for students facing personal, behavioral, or academic crises. Employ de-escalation techniques and professional judgment to manage sensitive situations, including leaves of absence, withdrawals, and disciplinary actions.
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Resource Coordination & Advocacy: Act as a liaison between students and campus departments (Financial Aid, Admissions, Career Services) to resolve issues and advocate for student needs. Maintain knowledge of and referrals to external support services.
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Program Development & Community Building: Plan and execute student engagement activities, orientation programs, recognition events, and graduation ceremonies to promote a positive and inclusive campus culture.
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Compliance & Documentation: Ensure accurate tracking of student interactions and status changes. Serve as a knowledgeable resource on institutional policies, procedures, and accreditation requirements.
Who We Are Looking For (Required Qualifications):
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A minimum of three (3) years of direct experience in a student-facing support role. This experience could come from:
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Higher Education: Academic Advising, TRIO Programs, Disability Services, or Student Affairs.
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Social Services/Youth Development: Case Management, Social Work, Counseling, Behavioral Health, or Youth Advocacy.
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Proven skills in active listening, motivational interviewing, crisis management, and holistic assessment.
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Excellent verbal and written communication skills, with the ability to build rapport with a diverse student population.
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Strong organizational skills and proficiency with Microsoft Office and student database systems.
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High school diploma or equivalent. A Bachelor’s degree in Social Work, Psychology, Counseling, Human Services, or a related field is strongly preferred.
Ideal Candidate (Preferred Qualifications):
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Professional experience as a Behavioral Therapist, School Counselor, Licensed Social Worker (LSW), Mental Health Counselor, or Case Manager.
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Experience working with non-traditional, first-generation, or at-risk student populations.
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Bilingual skills are a plus.
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Supervisory or leadership experience.
Why Join Our Team?
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Meaningful Work: Apply your clinical and advocacy skills in a mission-driven educational setting. See the direct impact of your work on student retention and success.
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Compensation & Stability: Earn a competitive annual salary of $64,490 - $80,610 with a structured, predictable schedule.
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Comprehensive Benefits Package:
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Health & Wellness: Medical, dental, vision, and short-/long-term disability insurance.
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Financial Future: 401(k) with employer match and participation in an Employee Stock Ownership Plan (ESOP).
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Growth & Support: Tuition reimbursement and access to an Employee Assistance Program (EAP).
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Professional Environment: Work on-site in a collaborative campus community where student support is the top priority.
Work Environment:
This is a full-time, on-site position in a professional office setting. It involves regular interaction with students, faculty, and staff and requires the ability to manage sensitive and confidential situations with discretion and empathy.
Ready to make a difference?
If you are a supportive professional dedicated to empowering students and have a background in helping others navigate complex challenges, we encourage you to apply.