Receptionist (On-Site)

SUMMARY  Serves as the primary, on-site point of contact for our Albuquerque campus, providing a welcoming and professional first impression to all students, staff, and visitors. This is an in-person role essential for the daily operations of our fast-paced medical college. The receptionist supports academic and administrative functions through exceptional communication, organization, and multitasking.

Job Title: Campus Receptionist 

Location: Albuquerque Campus 

SUMMARY 
Serves as the primary, on-site point of contact for our Albuquerque campus, providing a welcoming and professional first impression to all students, staff, and visitors. This is 100% in-person role essential for the daily operations of our fast-paced medical college. The receptionist supports academic and administrative functions through exceptional communication, organization, and multitasking.

ESSENTIAL FUNCTIONS

• Greet visitors, students, and staff in a welcoming and professional manner, assisting them with their requests.

• Manage a high volume of incoming calls, determine the purpose of calls, route them to appropriate personnel, and take detailed messages.

• Ensure the lobby and reception area are clean, organized, and presentable at all times.

• Distribute all incoming mail and prepare outgoing mail and packages.

• Provide clerical support, including typing, data entry, and assisting with the filing, scanning, and copying of documents.

• Assist the Office Manager and other departments with school events such as graduation, new student orientation, and appreciation events.

• Send for and receive student transcripts and verifications, handling all documentation in compliance with institutional policies and FERPA regulations.

• Provide general administrative support to the Campus Director, Office Manager, and department leads as needed.

The list of essential functions is not exhaustive and may be supplemented.

MARGINAL FUNCTIONS

• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required; post-secondary coursework preferred.

• One (1) year of experience as a receptionist, administrative assistant, or customer service representative. Experience in a higher education or healthcare setting is preferred.

• Minimum typing speed of 45 words per minute.

• Strong verbal and written communication skills.

• Computer literacy and word-processing proficiency required.

• Any equivalent combination of training, education, or experience that meets the minimum qualifications.

KNOWLEDGE, SKILLS, AND ABILITIES

• Exceptional interpersonal skills with the ability to engage effectively with a diverse population.

• Strong organizational and multitasking abilities in a busy environment.

• Proficiency in Microsoft Office Suite and general office equipment (phone system, copier, printer, postage machine, etc.).

• Ability to maintain composure, problem-solve, and prioritize tasks amid frequent interruptions.

• Discretion and confidentiality when handling student, employee, and institutional information.

COMPENSATION & BENEFITS

• Hiring Range: $15.29 - $18.35 per hour

• Health Coverage: Medical (PPO & HDHP with HSA), Dental, and Vision insurance.

• Retirement: 401(k) plan with a 10% employer match and Employee Stock Ownership Plan (ESOP)*.

• Additional Benefits: Company-paid short-term and long-term disability, life insurance, FSA, and Employee Assistance Program (EAP).

• Time Off: Generous PTO, Paid Sick Leave (PSL), and paid holidays.

• Perks: Tuition reimbursement, wellness programs, and employee discounts.
  *1,000 hours of service in a plan year required to qualify for the ESOP.