Online Student Finance Coordinator (Manager) | Remote

Job #

F79F3469-300A-406E-B3FF-7C35E8992038

Created

Aug 28, 2024 12:08am

Location

Mesa, Arizona

The Student Finance Coordinator oversees the Online Education team members responsible for the financial aid program for students according to federal guidelines. The coordinator directs the daily operations of the online team and ensures that service levels, training, development, and compliance meet company and regulatory standards. This position works in conjunction with the direction of the Regional Financial Services Manager and the direct supervision of the Online Education Director.

Are you passionate about helping students achieve their educational dreams?

We are looking for a dedicated Student Finance Officer to join our team. In this role, you will support online students in navigating financial aid options, ensuring they have the resources needed to meet their educational goals and career in healthcare!

ESSENTIAL FUNCTIONS:

Manage and develop a student-centered finance team into top performers; train, coach, mentor, and develop a financial service team.
Analyze the online education financial services dashboard to monitor the timeliness and accuracy of student financing, which will foster increased productivity and premier customer service.
Manage and evaluate team and process effectiveness, ensuring attention to improvements, maintenance, and efficiency.
Collaborate and coordinate with functional corporate roles on operational efficiency and team effectiveness through innovation, creativity, and intelligent data use.
Remain current on Title IV, state, accreditation, agency, veteran regulations, and institutional policy.
Ensure the financial service team complies with all federal, state, accreditation, and institutional guidelines/regulations.
Collaborate with the admissions team to develop or refine the student transition between teams to ensure a seamless student experience and best-in-class customer service.
Work closely with all functional areas of online education, especially the student services team and academic program directors, to provide students with support and a positive student experience.
Advise the online education leadership team on possible financial aid implications from proposed changes/updates to academic/instructional configurations.
Coordinate visits with corporate functional roles and/or auditors to review student records.
Manage and assiststeam members with any student financial services workflow component as needed.
Additional job-related duties as assigned.

CORE COMPETENCIES:

Communication
Management
Packaging and Awarding Aid
Regulatory Compliance
Problem-Solving

MANAGEMENT DUTIES:

Monitors and assesses the performance of their team members, providing recognition and rewards and addressing any issues or problems.
Assigns and directs work to staff members within the department.
Trains new and existing employees as assigned, providing feedback, coaching, and supporting their professional growth and career advancement.
Interviews, hires, orients, and trains new employees
Reviews, approves, and submits the time sheets to the payroll department or system.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in related Administrative, Business, Liberal Arts, or Social Sciences discipline from a regional or national accredited institution recognized by the U.S. Department of Education (USDE).
Strong interpersonal communication skills and the ability to work effectively with a wide variety of internal and external customers
Minimum of five years of experience with Title IV programs
Minimum of three years of management experience
Experience providing outstanding customer service by fostering trust and growing customer satisfaction
Must be able to maintain access to Department of Education (DOE) systems.
Ten-key calculator skills
Solid computer and multi-tasking skills
Any equivalent combination of training, education, or experience that meets the minimum qualifications.

PREFERRED QUALIFICATIONS:

Master’s degree in related Administrative, Business, Liberal Arts, or Social Sciences discipline from a regional or national accredited institution recognized by the U.S. Department of Education (USDE).