Financial Aid Supervisor

The Financial Aid Supervisor oversees the campus team members responsible for the financial aid program for students in accordance with federal guidelines. Accountable for directing daily operations of campus team, ensuring that service levels, training, development, and compliance meet company and regulatory standards. This position works under the direction of the Regional Financial Services Manager and the direct supervision of the Campus Director.

We are seeking an experienced, dynamic, and student-centered Financial Aid Supervisor to lead our front-line financial aid team. This pivotal role is responsible for ensuring the accurate, timely, and compliant administration of Title IV and other financial aid programs. The ideal candidate is both a technical expert in federal financial aid and a proven leader who can coach, develop, and support a team in a fast-paced environment, ultimately helping to secure funding for our students.

Key Responsibilities:

Leadership & Team Management (40%)

• Supervise, mentor, and evaluate a team of Financial Aid Advisors and Specialists.

• Foster a positive, collaborative, and high-performing team culture focused on exceptional student service.

• Conduct regular team meetings and one-on-one coaching sessions to provide guidance, support, and professional development.

• Manage team workflow, assign caseloads, and ensure adequate coverage.

•   Serve as the team's primary expert on Title IV federal regulations (Pell Grants, Direct Loans, SEOG, Work-Study).

•  Oversee the daily processing of financial aid applications, including verification, ISIR review, packaging, and disbursements.

•  Ensure strict adherence to all federal, state, and institutional policies and procedures.

Title IV & Regulatory Compliance (30%) 

• Serve as the team's primary expert on Title IV federal regulations (Pell Grants, Direct Loans, Work-Study).

• Oversee the daily processing of financial aid applications, including verification, ISIR review, packaging, and disbursements.

• Ensure strict adherence to all federal, state, and institutional policies and procedures.

Operations & Process Improvement (20%) 

• Monitor key performance indicators (KPIs) such as processing time, queue volume, and student satisfaction.

• Identify opportunities for process improvement to enhance efficiency, accuracy, and the student experience.

• Develop and update training materials and standard operating procedures (SOPs) for the team.

• Resolve complex and escalated issues from students, parents, and staff.  

Student Support & Communication (10%) 

• Ensure the team provides clear, accurate, and compassionate communication to students throughout the financial aid lifecycle.

• May handle sensitive and complex student cases personally.

• Collaborate with other departments (Admissions, Registrar) to ensure a seamless student experience.

Minimum Qualifications:

• Associate’s degree in a related Administrative, Business, Liberal Arts, or Social Sciences discipline from a regionally or nationally accredited institution recognized by the S. Department of Education (USDE).
• Strong interpersonal and communication skills and the ability to work effectively with a wide variety of internal and external customers
• Two to five (2-5) years of experience with Title IV programs
• Must be able to maintain access to the Department of Education (DOE)
• Two+ years of supervisory experience
• Experience providing outstanding customer service by fostering trust and growing customer satisfaction
• Ten-key calculator skills
• Solid computer and multi-tasking skills
• Any equivalent combination of education or experience that meets the minimum requirements.

Compensation & Benefits

• Hiring range $58,625 to $73,280 
• Medical Benefits
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Health & Wellness Program

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