Financial Aid Supervisor
Financial Aid Supervisor - Lead Our Team in a Fast-Paced, Mission-Driven Environment
Why This Role is Critical:
Our institution is dedicated to removing financial barriers and empowering students to achieve their educational objectives. We are seeking an experienced and resilient Financial Aid Leader to guide our front-line team through the complexities of federal aid with precision and care. This is more than a management role; it's an opportunity to shape processes, mentor a dedicated team, and directly impact student success in a dynamic setting.
If you are a Title IV expert who thrives on optimizing systems, developing talent, and ensuring 100% compliance in a high-stakes environment, we encourage you to apply.
Leadership & Team Management (40%)
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Supervise, mentor, and evaluate a team of Financial Aid Advisors and Specialists.
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Foster a positive, collaborative, and high-performing team culture focused on exceptional student service.
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Conduct regular team meetings and one-on-one coaching sessions to provide guidance, support, and professional development.
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Manage team workflow, assign caseloads, and ensure adequate coverage.
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Serve as the team's primary expert on Title IV federal regulations (Pell Grants, Direct Loans, SEOG, Work-Study).
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Oversee the daily processing of financial aid applications, including verification, ISIR review, packaging, and disbursements.
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Ensure strict adherence to all federal, state, and institutional policies and procedures.
Title IV & Regulatory Compliance (30%)
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Serve as the team's primary expert on Title IV federal regulations (Pell Grants, Direct Loans, Work-Study).
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Oversee the daily processing of financial aid applications, including verification, ISIR review, packaging, and disbursements.
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Ensure strict adherence to all federal, state, and institutional policies and procedures.
Operations & Process Improvement (20%)
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Monitor key performance indicators (KPIs) such as processing time, queue volume, and student satisfaction.
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Identify opportunities for process improvement to enhance efficiency, accuracy, and the student experience.
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Develop and update training materials and standard operating procedures (SOPs) for the team.
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Resolve complex and escalated issues from students, parents, and staff.
Student Support & Communication (10%)
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Ensure the team provides clear, accurate, and compassionate communication to students throughout the financial aid lifecycle.
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May handle sensitive and complex student cases personally.
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Collaborate with other departments (Admissions, Registrar) to ensure a seamless student experience.
Minimum Qualifications:
- Associate’s degree in a related Administrative, Business, Liberal Arts, or Social Sciences discipline from a regionally or nationally accredited institution recognized by the S. Department of Education (USDE).
- Strong interpersonal and communication skills and the ability to work effectively with a wide variety of internal and external customers
- Two to five (2-5) years of experience with Title IV programs
- Must be able to maintain access to the Department of Education (DOE)
- Two+ years of supervisory experience
- Experience providing outstanding customer service by fostering trust and growing customer satisfaction
- Ten-key calculator skills
- Solid computer and multi-tasking skills
- Any equivalent combination of education or experience that meets the minimum requirements.
Compensation & Benefits
- Hiring range $58,625 to $73,280
- Medical Benefits
- 401(k) Plan
- Employee Stock Ownership Plan (ESOP)
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Health & Wellness Program