Admissions Support Center Specialist

The Admissions Support Center (ASC) specialist, working in a fast paced and dynamic environment, is responsible for supporting PMI’s branch campuses by setting appointments for prospective students to discuss their education objectives.

Are you a great listener with a passion for helping others? Do you thrive in a dynamic, customer-focused environment? Look no further! We’re excited to announce an opportunity for a Support Center Specialist!

What You’ll Do

Connect with Compassion: As a Contact Center Specialist, you’ll make and receive calls, engaging with prospective students and their families. Your empathetic approach will help set appointments.

Be the Voice: You’ll be the friendly voice on the other end of the line, answering questions, addressing concerns, and providing helpful solutions. Your patience and understanding will make a difference!

Stay Informed: You’ll stay updated on our latest programs, services, and policies, ensuring you can provide accurate information to callers.

Collaborate: Work closely with our team of call center professionals to continuously improve our customer service.

ESSENTIAL FUNCTIONS

• Respond to phone and email inquiries from potential students and schedule appointments to meet with an Admissions Representative.  Reschedule appointments as necessary.

• Maintain campus admissions calendars to ensure appointment accuracy.

• Distribute and mail school and program information to prospective students.

• Maintain computer records of all telephone calls and inquiries received. Add leads into the student contact system.

• Maintain the lead management system for record-keeping and reports.

• Review weekly and monthly reports for all appointments, leads, interviews, and enrollments.

• Distribute bulk mailings to all prospective applicants.

• Contact no-shows to encourage them to reschedule their appointment.

The list of essential functions is not exhaustive and may be supplemented.

MINIMUM QUALIFICATIONS

• A high school diploma or equivalent education is required.  Associate or Bachelor's degree preferred.
• Two (2) years of call center, administrative, or customer service experience required.
• Sales or Admissions/Higher Education experience preferred. 
• Experience using a contact management database preferred.
• Excellent verbal and written communication skills.
• Any equivalent combination of training, education, or experience that meets the minimum qualifications.

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