Admissions Support Center Specialist

The Admissions Support Center (ASC) specialist, working in a fast paced and dynamic environment, is responsible for supporting PMI’s branch campuses by setting appointments for prospective students to discuss their education objectives.

ESSENTIAL FUNCTIONS

• Respond to phone and email inquiries from potential students and schedule appointments to meet with an Admissions Representative.  Reschedule appointments as necessary.

• Maintain campus admissions calendars to ensure appointment accuracy.

• Distribute and mail school and program information to prospective students.

• Maintain computer records of all telephone calls and inquiries received. Add leads into student contact system.

• Maintain the lead management system for record keeping and reports.

• Review weekly and monthly reports for all appointments, leads, interviews and enrollments.

• Distribute bulk mailings for all prospective applicants.

• Contact no shows to encourage them to reschedule their appointment.

The list of essential functions is not exhaustive and may be supplemented.

 

MINIMUM QUALIFICATIONS

• High school diploma or equivalent education required.  Associate or Bachelor degree preferred.
• Two (2) years of call center, administrative or customer service experience required.
• Sales or Admissions/Higher Education experience preferred. 
• Experience using a contact management database preferred.
• Excellent verbal and written communication skills.
• Any equivalent combination of training, education or experience that meets the minimum qualifications.