Admissions Support Center Specialist | Full-Time
Are you a great listener with a passion for helping others? Do you thrive in a dynamic, customer-focused environment? Look no further! We’re excited to announce an opportunity for a Support Center Specialist!
What You’ll Do
Connect with Compassion: As a Contact Center Specialist, you’ll make and receive calls, engaging with prospective students and their families. Your empathetic approach will help set appointments.
Be the Voice: You’ll be the friendly voice on the other end of the line, answering questions, addressing concerns, and providing helpful solutions. Your patience and understanding will make a difference!
Stay Informed: You’ll stay updated on our latest programs, services, and policies, ensuring you can provide accurate information to callers.
Collaborate: Work closely with our team of call center professionals to continuously improve our customer service.
ESSENTIAL FUNCTIONS
- Respond to phone and email inquiries from potential students and schedule appointments to meet with an Admissions Representative. Reschedule appointments as necessary.
- Maintain campus admissions calendars to ensure appointment accuracy.
- Distribute and mail school and program information to prospective students.
- Maintain computer records of all telephone calls and inquiries received. Add leads into the student contact system.
- Maintain the lead management system for record-keeping and reports.
- Review weekly and monthly reports for all appointments, leads, interviews, and enrollments.
- Distribute bulk mailings to all prospective applicants.
- Contact no-shows to encourage them to reschedule their appointment.
MINIMUM QUALIFICATIONS
- A high school diploma or equivalent education is required. Associate or Bachelor's degree preferred.
- Two (2) years of call center, administrative, or customer service experience required.
- Sales or Admissions/Higher Education experience preferred.
- Experience using a contact management database preferred.
- Excellent verbal and written communication skills.
- Any equivalent combination of training, education, or experience that meets the minimum qualifications.
COMPENSATION & BENEFITS
- Hiring Range - $17.84 to $21.40
- Medical (PPO & 2 HDHP with HSA), Dental & Vision
- Paid Time Off (PTO) & Holiday Pay
- 401(k) Plan
- Employee Stock Ownership Plan (ESOP)
- Short & Long-term Disability
- Basic Life Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Paid Time Off (PTO) & Holiday Pay
- Tuition Reimbursement
- Health & Wellness Program