Financial Aid Supervisor

 
Created
7/20/2021
Location
Seattle, Washington
The Financial Aid Supervisor oversees the campus team members responsible for the financial aid program for students in accordance with federal guidelines. Responsible for directing daily operations of campus team, ensuring that service levels, training, development, and compliance meet company and regulatory standards. If this list below describes you, YOU just might be our ideal candidate! -Banking/Teller experience -Customer Service and Service Recovery Skills -Great Communication skills -Supervisory Experience -Organized and Detail Oriented -Problem Solving Skills -Coaching and Developing -Financial Aid

ESSENTIAL FUNCTIONS

  • Coach and develop a student-centered finance team into top performers; train, mentor, and develop campus team.
  • Analyze campus financial services dashboard to monitor timeliness and accuracy of student financing that will foster increased productivity and premiere customer service.
  • Evaluate team and process effectiveness, ensuring attention to improvements, and maintenance, and efficiency.
  • Collaborate and coordinate with functional corporate roles on operational efficiency and team effectiveness through innovation, creativity and smart use of data.
  • Remain current on Title IV, state, accreditation, agency, and veteran regulations, as well as, institutional policy.
  • Ensure financial service team is in compliance with all federal, state, accreditation, and institutional guidelines/regulations.
  • Collaborate with the Admissions team to develop or refine the transition of students between the teams to ensure a seamless student experience and best in class customer service.
  • Works closely with all campus functional areas, especially the Student Services team and Academic Program Directors, to provide students support and a positive student experience.
  • Advises greater campus leadership team on possible financial aid implications from proposed changes/updates to academic/instructional configurations.
  • Coordinate visits with corporate functional roles or auditors to review student records.
  • Assists team members with any component of the student financial services workflow as needed.
  • Perform miscellaneous job-related duties as assigned.
The list of essential functions is not exhaustive and may be supplemented.

MINIMUM QUALIFICATIONS

  • Associates’ degree in related Administrative, Business, Liberal Arts, or Social Sciences discipline from a regional or national accredited institution recognized by the U.S. Department of Education (USDE). Bachelor’s degree preferred
  • Strong interpersonal, communication skills and the ability to work effectively with a wide variety of internal and external customers
  • Two to five (2-5) years’ experience with Title IV programs
  • Two+ years of supervisory experience
  • Experience providing outstanding customer service by fostering trust and growing customer satisfaction
  • Ten-key calculator skills
  • Solid computer and multi-tasking skills
  • Any equivalent combination of training, education or experience that meets the minimum qualifications.

#ID1

glassdoor